Author Topic: Down ?  (Read 5993 times)

watersnake

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Down ?
« on: August 02, 2014, 09:51:37 am »
Anyone else having problems with access to incoming & incoming trace it ? :)
1/2 august.

voyager1682002

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Re: Down ?
« Reply #1 on: August 03, 2014, 03:45:35 am »
This message keep coming up again "Wait a minute… you’ve already seen the latest Trace It j-map."

jules

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Re: Down ?
« Reply #2 on: August 03, 2014, 03:50:52 pm »
Same here - no idea. I'll get someone to check it out.

ElisabethB

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Re: Down ?
« Reply #3 on: August 03, 2014, 10:36:38 pm »
At least you get a positive kind of message ! I've been getting the 'ooh  something went wrong with downloading the video' for months now ! :(

gwnashjr

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Re: Down ?
« Reply #4 on: August 04, 2014, 12:12:28 am »
I am, it says I have already viewed the video which I haven't.  I am even having trouble getting to "My Solar Storm!" 

jules

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Re: Down ?
« Reply #5 on: August 04, 2014, 01:55:30 pm »
Zooniverse HQ is trying to fix it. Fingers crossed.

gwnashjr

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Re: Down ?
« Reply #6 on: August 04, 2014, 10:21:34 pm »
Still Down!

jules

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Re: Down ?
« Reply #7 on: August 05, 2014, 02:18:05 pm »
I've not heard anything else other than they are still trying to fix it.  :-\

jules

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Re: Down ?
« Reply #8 on: August 07, 2014, 09:58:56 am »
Still not fixed. I've fired off another e-mail to support.  :(

jules

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Re: Down ?
« Reply #9 on: August 11, 2014, 10:39:52 pm »
This is obviously not an easy one to fix. Rest assured the team are working on it though live data were always going to be patchy from mid August so please concentrate your efforts on the remaining working tasks. Clicks are still needed!

jules

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Re: Down ?
« Reply #10 on: August 12, 2014, 03:50:32 pm »
Incoming Trace appears to be back.  ;D

EDIT: Spoke too soon. There is no view from the second imager and an ordinary Trace It image appears instead.
« Last Edit: August 12, 2014, 03:57:02 pm by jules »

jules

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Re: Down ?
« Reply #11 on: August 13, 2014, 04:43:14 pm »
And we're back!  :D
Incoming and Incoming Trace-it are both working for me. If anyone is still having problems loading them please leave a message here.

ElisabethB

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Re: Down ?
« Reply #12 on: August 13, 2014, 07:42:23 pm »
Nothing changed for me. I still get the error message "Sorry, there was an error downloading a video from the server. Please try refreshing the page to get a new video."  :(

voyager1682002

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Re: Down ?
« Reply #13 on: August 14, 2014, 05:25:52 am »
Back to normal for me  :)

jules

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Re: Down ?
« Reply #14 on: August 14, 2014, 11:29:48 am »
Incoming Trace-it is playing up for me today. I'm getting the error message: "Sorry, there was an error downloading a video from the server. Please try refreshing the page to get a new video."

Refreshing fetches the first jmap but clicking "Send Answers" produces the message:

"You’ve been busy! You’ve already seen all the Trace It j-plots that we’ve got at the moment. Why don’t you play Spot or Incoming instead? Or you can check back in a couple of weeks, when they’ll be a new What’s that? video for you to look at. "

and the second jmap does not load.

I've let the team know as I doubt it's just me. And I've mentioned your long term problem with both these tasks Els so fingers crossed they have some ideas.