Author Topic: Unable to progress to What's That  (Read 4992 times)

rubegan

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Unable to progress to What's That
« on: July 10, 2015, 07:26:14 am »
After completing SPOT, I am able to play What's That. However every time I would like to send an answer, it displays the error message as shown below. Is this a common problem and any possible way I can get around it? Thank you.

PS. I was unable to modify the image size as I was uploading it from my computer.

jules

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Re: Unable to progress to What's That
« Reply #1 on: July 10, 2015, 10:12:03 am »
Hi rubegan, I have not come across that error message before - and I can submit a What's That answer without any problem.  If a techie team member doesn't drop by later today I'll alert them. Meanwhile, it sometimes helps them trace a problem if they know what browser and operating system you use. Thanks!
« Last Edit: July 10, 2015, 10:14:47 am by jules »

rubegan

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Re: Unable to progress to What's That
« Reply #2 on: July 10, 2015, 11:03:44 am »
Hi jules, I am using Google Chrome and have experienced the same issue on Firefox as well. I am currently using Windows 7. Thank you.

Muhammad Rias

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Re: Unable to progress to What's That
« Reply #3 on: July 10, 2015, 01:16:07 pm »
Hi

I seem to be having the same problem as well.


I also can't access my profile info to see how much I have done. When I click the orange tab on the right, the page just becomes grey and nothing happens.

I have tried using various browsers in different computers.

This is part of a school assignment and my classmates seemed to be having the same problems as well.

Pls help.

Rias

gmldus807

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Re: Unable to progress to What's That
« Reply #4 on: July 18, 2015, 04:16:53 pm »
I am also having the same problem as well ...: (  I am using Google Chrome and Windows 8. Error msg keep popping up. Also I cant access my profile as well.

jules

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Re: Unable to progress to What's That
« Reply #5 on: July 18, 2015, 04:52:38 pm »
I appreciate that this is very frustrating. I will ask around.

A0086000

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Re: Unable to progress to What's That
« Reply #6 on: July 19, 2015, 03:10:50 pm »
I am also facing all the problems as mentioned above in this chat.
May I please have a solution as I need to submit a report in 2 days after completing the tasks in this site.

Thanks

jules

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Re: Unable to progress to What's That
« Reply #7 on: July 19, 2015, 08:01:33 pm »
I have sent you a PM A0086000.

hu_noes

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Re: Unable to progress to What's That
« Reply #8 on: July 20, 2015, 06:53:21 am »
i am also facing this problem. not being able to advance to What's that.

Please advise.

Many thanks.

jules

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Re: Unable to progress to What's That
« Reply #9 on: July 20, 2015, 05:39:16 pm »
@A0086000   @ hu_noes  @Muhammad Rias  Can I ask if you are from the same school / college?

d1337tion

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Re: Unable to progress to What's That
« Reply #10 on: October 26, 2015, 02:40:31 am »
I am also having this same issue.

I'm doing this for a school assignment as well.

I am doing it for an astronomy class at George Mason University.

jbroskey

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Re: Unable to progress to What's That
« Reply #11 on: November 03, 2015, 02:40:20 am »
We are having the same problems as the above posts.  Have tried IE, Chrome, Firefox, multiple PCs, with no luck.  Any help would be appreciated.

jules

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Re: Unable to progress to What's That
« Reply #12 on: November 05, 2015, 12:45:15 am »
This phase of Solar Stormwatch is now complete - it has been a huge success and produced many papers. The project is, therefore, about to be retired - there are some tweaks the admin team need to do before this can happen. This means that the parts of the site that are not working will not be repaired and this includes being able to progress to What's That. I am sorry for the frustration this must be causing everyone. I am sure there will be an explanatory message on the forum and main site from Zooniverse before long.